客戶評價
由實住客人提供的真實點評
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很棒的飯店，地點也很好。旁邊是樂天商場，上高速也近。十分推薦住宿地點，逛街都方便。
早餐也很不錯，衛生干凈。
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優點：
1.酒店很新，服務不錯
2.配套設施齊全，6樓添好運，3樓spa價格便宜服務性價比很高
3.位置不錯，離機場20分鐘。旁邊就是lotte mall，很方便
缺點：
1.房間枕頭上方的編織區域，不知道是發霉還是啥，很臭，像腳臭，而且臭味會傳到枕頭上。這點希望酒店改善一下。
2.樓層給的8樓，不是很高，可能也不算缺點
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A brand new hotel that’s been running for about 7-8 months. Staff were friendly but not too experienced in reaching out to customers for extra mile. They could be proactive enough to offer new visitors a more memorable experience. For example, they would ask you to pay more for an upgrade if you wanted. They have available rooms around but it was not that easy they could upgrade you easiest in any easygoing action. Restaurants were all closed on Chinese New Year Eve of 2024 Feb. 9. All food have to be ordered for in room service and you’d have waited for 45-60 minutes for arrival time. Nail files were not available. The door design of bathing rooms had some issues. Gym reception staff were not around and you’d have to take care of yourself. Some staff were not able to follow up for something they promised to do so for you.
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We enjoyed one night of our stay. Breakfast was perfect, especially wide varieties of good quality food were served.
The hotel guests can burn some calories by exercising at the gym or doing yoga or swimming at outdoor swimming pool on the rooftop with amazing view over Hanoi city.
The hotel location is excellent, it's been constructed beside Lotte Mall where many shops and restaurants and also Lotte World Aquarium are available.
The hotel lobby is well designed as well as the hotel rooms.
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河內西湖-L7-樂天旗下預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+84-24-33339000 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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河內西湖-L7-樂天旗下地址：河內 · 河內 · · 683 Lac Long Quan Street, 西湖郡, 河內, 越南
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