客户评价
由实住客人提供的真实点评
-
Very good hotel
-
酒店环境/衞生整体非常不错，这也是我非常喜欢的酒店之一
唯一不好的是服务沟通太过于呆板。因为商务需求，出行行程临时改变，申请的订房修改或者取消完全无法被接受调整，服务方一点商量跟弹性都没有。这对于个人对酒店的观感还是有很大影响。
希望未来酒店对于商务出行临时的调整改变，能给予更多的理解以及进行弹性的调整。
-
I recently stayed at this hotel and had a great experience overall. The location is easy to find, right next to the
LOTTE Mall. There are more restaurants on the 4th and 5th floors, and a Lotte supermarket in the basement, which makes it very convenient for meals and shopping.
While the hotel is a bit distant from the old town, it's easy to use the Grab app to get a ride, which takes about 20 minutes.
The hotel staff were polite and friendly, and our room was clean and well-maintained. We appreciated the fruit provided upon check-in, and the delivery staff were very helpful in bringing our takeout to the room. The gym is excellent with good equipment available.
We requested a late check-out, and the staff kindly allowed us an additional hour. However, there seemed to be a miscommunication, as our room key stopped working before we checked out, and we had to go to the front desk to explain the situation again.
Overall, it was a very pleasant stay with a hiccup.
-
这个酒店位置比较好，离西湖很近，特别是在窗户前可以看到西湖的美景，酒店装修的也不错，比较新，还有一个好处就是酒店就可以去乐shopping mail,非常方便，但是就是不好的一点我订了酒店我突然有事不能按时间入住酒店，我想退推迟时间入住酒店，那么酒店就不会同意，而且全款扣你的房费而且不能改时间，你推迟时间入住还得另外交房费，还有一点携程上订的房费比其他平台定的房费要高很多，我觉得这个也不好，我这么多年一直在携程上订房是相信携程大公司，价格合理，没有想到几次都是这样比其他平台高多了，我去越南定的会安新世纪酒店，河内乐天酒店通过携程定的价格比其他平台都高，之前一直相信携程，不过现在我订酒店机票，就会在几家平台对比，真的希望携程整改，不要以文字语言东西骗消费者，就像这次我订三亚喜来登酒店，明明是我付款了2天房费，但是到了酒店，酒店他説还要重新付款房费，本来我就老花，看不清楚你们写的是预付还是直接付款，你搞哪些文字游戏********，就吃点大家的资金利息吗，你能不能把你的文字搞大点，或者就取消你这种文字游戏，有点忽悠消费者可以説是欺骗
-
This hotel located next to the Lotte Mall, direct access to every restaurants and branded stores. The front counter staffs are friendly and always ready to help. The food is amazing with view of the westlake. This is definitely a worth-to-stay hotel when you come to Hanoi. The direct access to mall ensure that you won't caught under the rain during the rainy season.
-
Superb room. very very clean and nice. just beside lotte mall. it is abit far from the city center but my work was held at lotte mall so it worked out just fine.
-
地点非常方便，相连LOTTE mall，酒店也非常清洁舒适，员工服务态度非常好
-
Clean and spacious rooms, very friendly and helpful staff. Connected to Lottemall for convenience
-
The room is nice and clean, with big space, the breakfast is fine, just the location is a bit far from the city center.
-
Amazing! Great location, staff very friendly, room with a nice view and very clean. We will definitely come back
-
河内西湖-L7-乐天旗下预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
-
其他咨询：+84-24-33339000 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
-
会议室在线预订
-
河内西湖-L7-乐天旗下地址：河内 · 河内 · · 683 Lac Long Quan Street, 西湖郡, 河内, 越南
- 免责声明：我们是携程（含同程艺龙，去哪、住哪等）、Booking、Agoda、Expedia的合作伙伴， 仅为您提供网络预订服务，
您的订单将由携程、同程艺龙等合作伙伴转发给酒店，如果涉及到违约金等问题，由同程艺龙或携程扣款转交给酒店， 我们并非酒店的官方网站，请您知晓。
