客户评价
由实住客人提供的真实点评
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很棒的饭店，地点也很好。旁边是乐天商场，上高速也近。十分推荐住宿地点，逛街都方便。
早餐也很不错，卫生干净。
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优点：
1.酒店很新，服务不错
2.配套设施齐全，6楼添好运，3楼spa价格便宜服务性价比很高
3.位置不错，离机场20分钟。旁边就是lotte mall，很方便
缺点：
1.房间枕头上方的编织区域，不知道是发霉还是啥，很臭，像脚臭，而且臭味会传到枕头上。这点希望酒店改善一下。
2.楼层给的8楼，不是很高，可能也不算缺点
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A brand new hotel that’s been running for about 7-8 months. Staff were friendly but not too experienced in reaching out to customers for extra mile. They could be proactive enough to offer new visitors a more memorable experience. For example, they would ask you to pay more for an upgrade if you wanted. They have available rooms around but it was not that easy they could upgrade you easiest in any easygoing action. Restaurants were all closed on Chinese New Year Eve of 2024 Feb. 9. All food have to be ordered for in room service and you’d have waited for 45-60 minutes for arrival time. Nail files were not available. The door design of bathing rooms had some issues. Gym reception staff were not around and you’d have to take care of yourself. Some staff were not able to follow up for something they promised to do so for you.
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We enjoyed one night of our stay. Breakfast was perfect, especially wide varieties of good quality food were served.
The hotel guests can burn some calories by exercising at the gym or doing yoga or swimming at outdoor swimming pool on the rooftop with amazing view over Hanoi city.
The hotel location is excellent, it's been constructed beside Lotte Mall where many shops and restaurants and also Lotte World Aquarium are available.
The hotel lobby is well designed as well as the hotel rooms.
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河内西湖-L7-乐天旗下预订电话：+8620-86009099
（电话忙线或无人接听时，请在线预订！）
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其他咨询：+84-24-33339000 （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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会议室在线预订
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河内西湖-L7-乐天旗下地址：河内 · 河内 · · 683 Lac Long Quan Street, 西湖郡, 河内, 越南
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